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Know Your Customer (KYC)

Written by Julieta Erdozain

KYC (Know Your Customer) is the process used by companies - especially in financial and digital industries - to identify and verify the identity of their customers in order to prevent fraud.

This process involves collecting and validating identification information and official documents. It is applied both when opening an account and periodically thereafter, to ensure that customer data remains accurate and up to date.

In the music industry, verifying the identity and legitimacy of new users is also essential before granting them access to distribution platforms and services.

Why KYC is important in the music industry

  • Prevents fraud at the source
    It significantly reduces the risk of fraudulent content, artificial streaming activity, and copyright infringements.

  • Protects your business
    Ensures financial and reputational protection by working only with legitimate and trustworthy clients.

  • Compliance with DSP requirements
    A strong KYC process demonstrates a clear commitment to transparency, integrity, and industry best practices.

✅​ How to conduct a KYC check

1. Collect basic identification information

  • Full legal name

  • Address

  • Date of birth (for individuals)

  • Business details (legal name, registration number, contact information)

2. Request official documentation

  • For individual artists: National ID, passport, or driver’s license

  • For labels or companies: Company registration, tax ID, or ownership documentation. Additionally, request financial documentation from the entity to assess its activity and financial standing.

3. Cross-check information with public records

Verify that the company is active and that personal data matches official sources.

4. Verify catalog ownership

Confirm that the artist or label actually owns or represents the intellectual property they claim. This may include distribution contracts, authorship registrations, rights assignment agreements, or any other documentation that proves their connection to the content they intend to distribute.

5. Perform sanctions and PEP checks

Screen against international sanctions lists and Politically Exposed Persons (PEP) databases.

6. Verify payment details

Ensure that bank or PayPal accounts belong to the same verified individual or entity.

7. Review registration IP address

Check that it matches the declared location and identify VPN usage or suspicious IPs.

8. Assess online presence

Active social media profiles, websites, or professional platforms (such as LinkedIn) help confirm legitimacy. The digital footprint should be consistent with the activity and catalog they claim to represent.

9. Request sample material

Asking for previous work or catalog samples helps verify that applicants are genuine creators.

🚨​Policy for high-risk clients

If an artist or label shows red flags during the KYC process - such as inconsistent documentation or suspicious behavior - we recommend:

  • Requesting additional documentation and conducting deeper reviews

  • Rejecting suspicious leads: protecting the platform’s integrity is more important than onboarding a potentially fraudulent client

Fraud is easier to prevent when you monitor information and payment flows from the very beginning. Knowing your artists not only protects your business and reputation, but also helps maintain a safer and more transparent music industry.

More resources on how the music industry fights fraud

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